Have had the right hand version for over3 years and never had a problem with it, so now needing the left hand version we searched the internet and found Essential Aids. They had it on sale at a very good price so ordered straight away. Slight problem with a 2 day delayed delivery but item was absolutely fine when it arrived. It is a very well made, comfortable adjustable walking stick and would highly recommend. Essential Aids will be my first go to store in future. Well done.