I bought an over chair/ bed table for my father. Unfortunately, the box and subsequently the table was damaged and broken. I phoned Essential Aids and spoke initially with Sheila and then Debbie. They were very helpful, and arranged a replacement table despatch. The new table arrived super quickly, and my father is really pleased with it. Essential Aids admin : please pass on my heartfelt thanks to both of these ladies. It was a huge relief to deal with such professional and competent customer agents, sadly it's a rare occurrence these days. When you are carer and responsible for an elderly/ disabled person, it's a stressful enough situation; and when things go wrong eg problems with orders, when the company resolves issues easily and professionally, it's a huge relief. I will certainly have no hesitation in placing further orders from this company.