Rollator arrived well packaged and was easy instructions to put together. The build quality is great and the hand rests give good comfort with grip so no sliding (no risk of friction blisters.. if you use a cane you'll understand). This is my first Rollator (in my 40s) so wanted independence again - it's colour is discreet but feels young. The brake and lock system are firm and work well. The bag is a bit of a reach to get in and out of when standing but is in a similar position to many Rollators like this. Great value for money