I ordered this on the 8th of October, I get this is a Saturday, so wasn't expecting anything to be processed until Monday. However by Friday I had still not received anything and upon checking my account I saw it was still processing, so I called up and asked if I could cancel the order as obviously I ordered these in order for my husband to be able to walk and I had seen another pair on amazon offering next day delivery. The lady on the phone said they had already shipped, they just hadn't given tracking info, and I would definitely get them by Monday. Well today is Monday night, they still haven't arrived, hubby is still confined to the sofa and I get an email asking for a review. Well here it is! If people are ordering mobility aids, they kind of need it straight away! He has broken his left wrist and foot, so he is literally immobile! If you can't fulfill the order in a reasonable time, be honest and offer a refund where necessary so you are not prolonging someone's discomfort!