At first when new and unused, it felt a little high, but within minutes of it warming as I lay on it it felt fabulous. I've used a tempur pillow for years thinking it was the best product for me, but after my physio recommended this one I would never go back. It is so much better, it supports without pressure and feels like weightless sleep. I have a long running neck issue (15 years) and the Harley pillow is changing my quality of life.