I placed my order with Essential Aids on the 9th June. At the time of order I had a couple of queries which where answered quickly and efficiently. The order process was easy and the chair was rapidly dispatched. My wife who the chair was for and myself are very happy with the chair which is easy to manoeuvre and position in our walk in shower. The only criticism I would make is that the removable arms can be difficult to reinsert, if removed, otherwise we are extremely pleased with the chair and its finish.