When my Mum came to live with us recently, I bought this Comfy Transfer Bath Bench which has been wonderful for her to be able to have a sit down shower without fear of slipping or falling. The first one we bought had a faulty foot and this was replaced immediately by the company for a new seat without any fuss. It helps her to maintain maximum independence and to enjoy her showers in safety. I would give this product 5 out of 5 for ease of use.