The Wheelchair arrived within 48 hours of ordering which is great service, the wheelchair itself is of good quality and at a good price compared with competitors. I arrived home after a couple of hours out to find the wheelchair in its box on the front door step. Anyone passing could have taken it. I am not sure which courier was used but this is not acceptable. Reply from Essential Aids: Please accept our sincere apologies - we have taken this up with the courier concerned and they have assured us that it is a one-off and won't be happening again.